FAQs

We recommend an in-store fitting whenever possible — our fitters use a Brannock device and check both feet, since most people have one foot slightly larger than the other. If you're shopping online, check each brand's size chart, since fit varies: Vionic and Naot tend to run true to size, while Rieker and Remonte (European sizing) can run slightly narrow. If you're between sizes, we generally recommend sizing up for comfort footwear with contoured footbeds.

Yes. Many of our Naot, Vionic, and Brooks styles are available in wide (W) and extra-wide (XW) widths. Wide-width availability varies by style and color, so check the product page for available width options, or call us at (860) 791-2248 and we'll check current stock for you.

No problem — unworn shoes in original condition can be exchanged or returned within 30 days. See our Shipping & Returns page for full details.

Every pair of Vionic shoes includes a podiatrist-designed footbed with built-in arch support that mirrors the natural shape of your foot, helping to align and stabilize your feet, ankles, and lower body. This can help ease common foot, knee, and back discomfort caused by unsupportive shoes.

Naot shoes feature a removable, anatomically contoured cork-and-latex footbed that molds to your foot over time, along with a slip-resistant sole. Many styles can also accommodate a custom orthotic once the footbed is removed.

Yes. Styles like the Brooks Ghost and Glycerin use the same cushioning and support technology whether you're running or walking, making them a great option for all-day comfort, standing on your feet at work, or light exercise.

Yes — call us at (860) 791-2248 or email info@vionicbydisibio.com with the style, color, and size you're interested in and we'll hold it for you at our South Windsor location for in-store pickup.

We offer 30-day free returns on unworn shoes and accessories in original condition, with original packaging and tags attached. Return in-store for an on-the-spot refund or exchange, or contact us for a free prepaid return label to mail it back. Full details are on our Shipping & Returns page.

Yes, we ship throughout the United States. Orders are typically processed within 1–2 business days, with delivery in 3–7 business days depending on your location.

We're located at 200 Evergreen Way, Suite 216, South Windsor, CT 06074, inside The Shops at Evergreen Walk. See our Store Location page for directions and parking information.

Monday–Saturday: 10:00 AM–7:00 PM
Sunday: 11:00 AM–5:00 PM