Refund policy

30-Day Free Returns

We want you to love your shoes. If they don't fit right or aren't what you expected, return them within 30 days of delivery for a full refund or exchange. Returns are always free - no shipping charges, no restocking fees.

How to Return

Option 1 - In-Store (Easiest): Bring your unworn shoes and receipt to our South Windsor store at 200 Evergreen Way, Suite 206, South Windsor, CT 06074, and we'll process your return or exchange on the spot - no waiting, no paperwork.

Option 2 - By Mail (Free): Contact us at info@vionicbydisibio.com or (860) 791-2248 to request a return authorization. We'll email you a prepaid return shipping label free of charge. Pack your shoes in their original box with all tags attached, placed inside a separate shipping box, and drop the package off at any UPS location.

Return Conditions

Shoes must be unworn and in original condition. The original shoe box must be included and undamaged (please don't use the shoe box itself as the shipping box - place it inside a shipping box or bag). All tags and packaging must be attached. Accessories such as bags, socks, and braces must be unused and in original packaging.

What Can Be Returned

Footwear in unworn condition, unworn accessories with original tags and packaging, and items purchased on sale or clearance.

What Cannot Be Returned

Worn shoes (we recommend trying them on carpet at home first), items without original packaging, final sale items (clearly marked at time of purchase or discounted over 20%), and gift cards.

Refund Timing

In-store returns are refunded immediately to your original payment method. Mail returns are processed within 3-5 business days of us receiving your return; your bank may take an additional 3-7 business days to post the credit.

Exchanges

Need a different size or color? Exchanges are free - just bring your shoes to the store or contact us and we'll help you find the right fit. If the item you want isn't in stock, we'll order it for you.

Defective or Incorrect Items

If you receive the wrong item or a defective product, contact us within 7 days. We'll send a replacement or issue a full refund, including return shipping, at no cost to you.

Questions?

Call us at (860) 791-2248 or email info@vionicbydisibio.com. We're here Monday-Saturday 10AM-7PM and Sunday 11AM-5PM.